At Water Butts Direct, we guarantee only to send you top quality products and will do our best to inspect everything carefully before it leaves us, to make sure it’s in excellent condition. We also do our utmost to package and protect everything so that it doesn’t get damaged on it’s way. However, if you do have a problem here is what to do:
CONTACT CUSTOMER SERVICES
Please either phone 01462 341161 between 8:30am and 5:30pm Monday to Friday, or send us an email.
You can also write to us to the following address:
Water Butts Direct
Trading Name of Gutter Mate Ltd
54 Wilbury Way
Please include your post code and name and your order number in all correspondences.
If you have received something you hadn’t ordered then please contact us within 5 days, informing us of the problem and we will advise what to do.
DAMAGED IN TRANSIT
If your purchase is damaged in transit, please contact us within 5 days informing us of the problem and we will advise what to do.
DAMAGED OR DEFECTIVE GOODS
If you receive a product that is defective, please contact us within 5 working days informing of the problem and we will advise what to do.
Under the distance selling regulations you have the legal right to cancel your order within 7 working days of receipt of your order. To cancel an order, please contact us using the details above with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched. Please visit this website for more information.
RETURN OR EXCHANGE
If for any reason you are not delighted with your purchase, you can return it unused and in it’s original packaging within 21 days for a full refund or replacement. Your statutory rights will not be affected. If you need to return an item please be aware that until we receive the good(s) you are returning, they are your responsibility. For the protection and peace of mind, we recommend you use a recorded delivery service to return items.
Goods must be returned at your cost (unless faulty or the incorrect goods were received). If the item has been damaged, used or is not returned in it’s original package, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.